CoPilot UK Blog

IMPORTANT: For iOS customers who have lost maps or are having issues re-downloading them

We would like to apologise to existing customers who have lost their maps or experienced issues re-downloading them.  If you are still having trouble getting your maps, please follow these steps to get up and running: 

After the ‘smarter map management’ screen:

1) If you see greyed-out USA map regions, close CoPilot using iOS multi-tasking. Then restart CoPilot.

2) When you have restarted CoPilot you should see the ‘Smarter Map Management’ screen again.

3) Select the map regions you want to store on your iPhone and download via WiFi.

We would like to thank you for your patience and wish you happy driving with CoPilot.

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3 Comments

  1. Stuart Carvell
    Posted January 31, 2012 at 2:33 pm | Permalink

    After recent copilot premium update on iTunes , from smarter map management screen, I am unable to download map of Europe (pan europe) I get message “this map cannot be found” [-1:3]

    I have tried reboot of copilot and iphone but still have problem. Everything was ok prior to update. Can you please advise?

    • Christian
      Posted February 2, 2012 at 9:52 am | Permalink

      Hi Stuart. Sorry for the inconvenience caused. Please try again now if you haven’t downloaded the maps yet.

  2. Loyal Gino Robinson
    Posted February 14, 2012 at 10:58 pm | Permalink

    purchased alk truckers copilot on 1-30-2012 was able to use it at first now I cannot it is asking me for a 15 diget code I don’t know where to get it . Where does it come from? I cannot use something that I paid 149.99 for and I need to use it. Thank you for any help you can give me or refund my money. Loyal 3146504083

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