CoPilot UK Blog

Important Information – For Windows Mobile and Android customers using CoPilot Central 2.0 desktop companion software

Since the weekend, if you’ve tried to launch CoPilot Central 2.0 on your desktop, you may already have discovered that it does not start up properly. You may see an Unhandled Exception error message similar to the one below when you launch CoPilot Central 2.0 and we would like to apologise for any inconvenience this is causing you. 

However, the good news is that we have been working hard to fix this and we now have a new version available which resolves this issue.

To get the latest version of CoPilot Central 2.0, you will first need to uninstall any previous version and install version 2.2.0.28. Please follow the short instructions below – it will only take a couple of minutes, we promise!

 

Windows XP

  1. Exit CoPilot Central 2.0
  2. To uninstall CoPilot Central 2.0, select Start > Settings > Control Panel > Add/remove programs > CoPilot Central 2.0
  3. To download and install the latest version of CoPilot Central 2.0 visit: www.copilotlive.com/central
  4. Launch CoPilot Central 2.0 on your desktop and check in Help > About that the application version is 2.2.0.28

Windows Vista / Windows 7

  1. Exit CoPilot Central 2.0
  2. To uninstall CoPilot Central 2.0, select Start > Control Panel > Programs and Features > CoPilot Central 2.0 > Uninstall
  3. To download and install the latest version of CoPilot Central 2.0 visit: www.copilotlive.com/central
  4. Launch CoPilot Central 2.0 on your desktop and check in Help > About that the application version is 2.2.0.28
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13 Comments

  1. Belamanth
    Posted August 25, 2010 at 2:58 am | Permalink

    Thank you.

    On a side note: You use the phrase “Share and Enjoy” above the linking icons. Did you know that this phrase spells trouble?

    “”Share and Enjoy” is, of course, the company motto of the hugely successful Sirius Cybernetics Corporation Complaints division, which now covers the major land masses of three medium sized planets and is the only part of the Corporation to have shown a consistent profit in recent years.”

    http://hhgproject.org/entries/shareandenjoy.html

    • Christian Oliff // European Webmaster
      Posted August 25, 2010 at 3:49 am | Permalink

      Good spot! I never noticed that was a Hitchhikers reference. Incidentally, we’ll be changing the ‘share and enjoy’ links system next week.

  2. Alan Holt
    Posted August 25, 2010 at 3:25 am | Permalink

    Is this version compatible with the HD2?

  3. Sergio
    Posted August 25, 2010 at 5:24 am | Permalink

    The link to a page where you are instructed to download version 2.2.0.25 [06/08/10].

    Where is version 2.2.0.28?

    Greetings

  4. Stefan
    Posted August 25, 2010 at 5:52 am | Permalink

    I notice it still trips UAC in Win 7. Is this really necessary?

  5. Posted August 25, 2010 at 5:57 am | Permalink

    Like Sergio said, link still contains at fault 2.2.0.25 version. Someone should be checking this guys !!!

  6. Stefan
    Posted August 25, 2010 at 6:13 am | Permalink

    You will find that despite what it says, it actually is version 2.2.0.28. The unzipped exe file should show the date 23 Aug 2010 (at least that is what it shows on the Win 7 64 bit version)

  7. Posted August 25, 2010 at 12:06 pm | Permalink

    since my previous post the page has been updated as has the description and the file. Have just finished installation and version 2.2.0.28 (32 bit) works ok.

    jon

  8. Micke
    Posted August 26, 2010 at 2:19 am | Permalink

    Copilot Central can not find my device.

  9. karajaal
    Posted August 27, 2010 at 12:03 pm | Permalink

    HELP!!!!

    I’m still getting Unhandled Exception after following all uninstall and install instructions with version 2.2.0.28 AND now its saying “Welcome to Windows Mobile” I’ve got and always have had Android???? So even if copilot central worked it won’t work with my phone!!!

    I’m about to give up with Copilot

    KJ

  10. Russ Coward
    Posted August 29, 2010 at 2:03 pm | Permalink

    Whatever has been done in version 2.2.0.28
    It still falls over either in 32 or 64 bit.
    Without this I have no means of even downloading the maps
    I just purchased. (No link in the email)

    • Russ Coward
      Posted August 29, 2010 at 3:53 pm | Permalink

      For ALK Tech.
      If the registry is cleaned of all ALK info and co-pilot info,
      then the system rebooted.
      A clean install of Copilot Central works.
      Simple uninstall is not sufficient.
      Maybe you can create an uninstaller / registry cleaner for those
      less computer savvy ?

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