CoPilot UK Blog

CoPilot Live and iPhone 4

iPhone 4iPhone 4 has hit the shops today, and the first customers to lay their hands on one are reporting problems running CoPilot Live. The issue is to do with iPhone 4’s high res Retina display.

Please rest assured that we will issue an update that fixes this as soon as possible. It will also bring the full iOS 4 compatibility that we described yesterday

We are sorry for any inconvenience and will keep you informed about the status of the update right here.

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  1. andy
    Posted June 24, 2010 at 5:13 am | Permalink

    Hi, just logged on to see if there was any news on this – Am I right in thinking it’s to do with making the image *really* small and having two of them side by side at the top of the window?

    Can send a screen shot of what I’m getting if that’s any help?

    • Tim Sergent // Marketing & Communications Manager
      Posted June 24, 2010 at 5:18 am | Permalink

      Hi Andy

      This is one of the issues. Thanks for the offer of a screen shot but we now have several examples.


      Tim Sergent

      • Allie
        Posted July 5, 2010 at 4:44 am | Permalink

        I have been running copilot happily on my iphone 3gs since I downloaded the app.
        I am now having problems on my 3GS iphone since updating the iphone to the 4.0 software.

        The other problem I am having is there is no longer an exit button within the copilot app. This means I have to switch off my phone completely or else the app runs in the background if I come out via the iphone button. This is a real pain.

        Will both of these be fixed?
        A. Phipps

        • Tim Sergent // Marketing & Communications Manager
          Posted July 6, 2010 at 4:00 am | Permalink

          Hi Allie

          There is a blog posting on this site entitled ‘CoPilot Live and iOS 4 – Update’ that provides details on how to close the application without having to switch the device off.

          Hope this helps.


          Tim Sergent

  2. Will Moore
    Posted June 24, 2010 at 5:44 am | Permalink

    I can confirm the same issue – any idea of timescales for an update? – i realise this is a potentially big problem but im going away at the weekend and was hoping to use the software!!


  3. justin garrison
    Posted June 24, 2010 at 5:45 am | Permalink

    hi – have had the same issue with my iphone 4 as reported by andy above.
    do you have an eta on when it will be fixed? thanks.

  4. Antonio Alves
    Posted June 24, 2010 at 5:54 am | Permalink

    Get the same two small screens side-by-side on my iPhone4. Any ideas on when this will be fixed? Really need the software as I’m on the road constantly.

    Best Regards

    • David Quin // Marketing Director
      Posted June 24, 2010 at 7:30 am | Permalink

      Hi – can’t give you an exact date for when the update will be available – it will mainly depend on how long it takes to clear the App Store approval process. However we hope will be available in days not weeks.

  5. andy
    Posted June 24, 2010 at 7:58 am | Permalink

    I take it the App wasn’t tested with the iOS 4 SDK then? Surely a problem like this would have been picked up in testing?

    • Darren
      Posted June 25, 2010 at 11:26 am | Permalink

      Nothing to do with the IOS 4 SDK as the product runs fine on IOS4 on iPhone 3g and 3GS. The iPhone4 has a completely different display with different resolutions and unlikely Apple released handsets to developers prior to release date.

  6. Simon
    Posted June 24, 2010 at 8:15 am | Permalink

    I too am having the 2 small screens but in addition to this problem it is asking me to register but I do not know how to transfer my license from my old iphone to my new one.

    The online instructions seem to refer to something other than an iphone.

    I presume I start with my old iphone? There in the settings menu I have three headings under maintenance: reset defaults, license reset and full reset – each with an on/off button.

    I presume I am meant to do something with one or all of these?

    And then what?

    • clint
      Posted June 25, 2010 at 4:13 am | Permalink

      Hi Simon, Try this….

      1) Uninstall by tapping and holding the CoPilot icon then tap the X
      2) Power Cycle the device

      Please verify that you have enough space on your new iPhone prior to installing – this will be only for install as it requires double the space to extract on the device and install and then will use only half this space.

      Please re-download CoPilot to the i-tunes again.

      1) Launch iTunes
      2) Make sure you are signed in with the same account used for the original purchase on your PC/Mac
      3) Locate CoPilot in the App Store by going into App Store then Navigation and selecting the correct CoPilot region you purchased previously
      4) Click the Buy App button
      5) iTunes will then say “You have already purchased this item, to download it again for free click OK”
      6) Click OK and the download will commence to your PC
      7) Once downloaded, connect your new iPhone to your PC
      8) If you have set iTunes to automatically sync applications (default setting), CoPilot will then be reinstalled to your iPhone
      9) If you do not have iTunes set to automatically sync applications, please click your device on the left hand side, then select APPLICATIONS tab, tick CoPilot, click APPLY then SYNC to have it reinstalled to your iPhone.
      10) Before launch, power cycle the phone and ensure you do not have it synced to your PC and Mac when you launch CoPilot for the first time
      11) If you are getting an activation error, please follow the steps bellow, if not then just continue through the wizard screen and login with your existing CoPilot ID or create a new CoPilot ID

      • Iain
        Posted June 30, 2010 at 12:22 pm | Permalink

        When originally purchased, CoPilot Live UK & Ireland was £26.99 on iTunes – now it is advertised at £19.99 and doesn’t recognise that the App has already been purchased – iTunes was set to charge me another £19.99.

  7. Tony
    Posted June 24, 2010 at 8:26 am | Permalink

    I’m getting the two screens too and had to re-register, to register I just had to re-enter in my email address and password.

    • Simon
      Posted June 24, 2010 at 8:32 am | Permalink

      My two screens are frozen login screens and they won’t let me do anything?

  8. Paul Cullington
    Posted June 24, 2010 at 9:13 am | Permalink

    Afternoon chaps, I’m in the same boat as described by the other users. Tiny screen at the top of the page when opening the application.


  9. Pete
    Posted June 24, 2010 at 10:24 am | Permalink

    Yes, same problem here. Was (and still am) pretty narked to find the app was broken the first time I tried to use it.
    Please keep us posted on the update ETA.

  10. TonyH
    Posted June 24, 2010 at 11:42 am | Permalink

    Well, I got the 2 little screens too, it seems to work fine on the 3GS with iOS4, but the iPhone 4 just doesn’t like it.

    Hope it doesn’t cause you too much heartache to fix.

  11. Posted June 24, 2010 at 1:42 pm | Permalink

    Hi chaps,

    Is there a workaround for this fix?

    Good luck with getting an expedited fix out.



  12. Matt
    Posted June 24, 2010 at 10:48 pm | Permalink

    Hi any ideas on timescale for iphone4g fix. Quite disappointed because was relying on using it for a trip to central London this weekend which I am very unfamiliar with. Fingers crossed.

  13. Posted June 25, 2010 at 2:01 am | Permalink

    You are all truly Irresponsible. The world new the new iPhone 4 was coming out with new coding and yet you must have all been on holiday, or lost on your sat navs.

    No excuses someone needs waking up.

    Come guys it’s not that difficult

    • GazChap
      Posted June 25, 2010 at 4:08 am | Permalink

      The software works fine in iOS4 on 3G and 3GS handsets. That’s all they were able to test it with.

      Bear in mind that ALK almost certainly were not given iPhone 4 handsets for development, so they would only have been able to get their hands on one yesterday.

  14. Dave Walkup
    Posted June 25, 2010 at 2:37 am | Permalink


    I’ve not been able to use the software since upgrading my 3g with iOS4. I hit the icon to activate, the front screen appears but no sound nothing at all, there’s a delay of perhaps 2 minutes whereupon it reverts to the home screen. Whilst the main screen is showing I’ve noticed what I can only describe as a little arrow pointed at a 45 degree angle, top right. I half recognise it but can’t think from where!

    I’ve not tried to do any kind of re-set at this stage…….should I?

    I’d appreciate any assistance.


    • David Quin // Marketing Director
      Posted June 25, 2010 at 3:55 am | Permalink

      Hi – quick update on the situation. We have submitted an update to Apple that fixes the iPhone 4 problem. (also adds full support for iOS4 multitasking).

      Apple’s approval process for updates usually takes about a week, although we are obviously hoping that it will be sooner.

      Apologies for the inconvenience.

      • Tom Frauenhofer
        Posted June 25, 2010 at 7:40 am | Permalink

        If you ask Apple they can expedite an update for an application that has an obvious/glaring bug like this. I know several developers who have done this (for example, Imangi released an update to Harbor Master HD for the iPad with a major bug and were able to get Apple to push the fix through the same day).

        Just letting you know.

      • JohanP
        Posted June 25, 2010 at 8:07 am | Permalink

        Have you submitted the update for all coutnries, including South Africa? If so then it is good news indeed because I’ve just purchased the app but can’t use it on my 3GS with iOS4.

      • Paul
        Posted June 25, 2010 at 12:51 pm | Permalink

        It takes a week to be approved? But other appz have been updated and approved, and been able to download on the same date apple released the iPhone 4. Why does yours take a week? I can’t wait that long, so how can I get my money back?

  15. Ian
    Posted June 25, 2010 at 5:27 am | Permalink

    I am having a map tracking display issue with 3gs and iOS4.

    The software appears to get a stable signal as the mini window with turns etc updates, but the main map stays in one place and does not track location – solution please.

  16. Nick Wickens
    Posted June 25, 2010 at 6:31 am | Permalink

    I am getting the same issue with the two mini screens but it’s good to see that Copilot have reacted quickly, well done people – lets keep fingers crossed Apple can push this through quickly.

  17. Dom
    Posted June 25, 2010 at 7:09 am | Permalink

    Is there anything we can do to speed the process through the app store? I’m thinking emails from 1000′s of concerned app users might get them going a bit faster?

    Either way, thanks for the quick update.. I bet you’re all looking forward to a nice rest now to play with your iPhone 4′s ;-)

  18. Brandon King
    Posted June 25, 2010 at 3:23 pm | Permalink

    If the app does not work with iPhone 4, then why does ALK’s website say that it does? It is completely irresponsible to say that the product works on a certain platform when you yourselves said you had never tested it. For years ALK did this with the LIVE product line for PDAs and Laptops and once again ALK released buggy code, and in this case had never even tested it. Questionable business practices at best.

  19. Mat
    Posted June 26, 2010 at 1:11 am | Permalink

    Apple’s approved it – update is now available!

  20. Mat
    Posted June 26, 2010 at 1:17 am | Permalink

    You might have to cancel the poi integration a couple of times – it completes, then hangs – just hit cancel, stop copilot, then relaunch.

    Could have just been a 1 off for me, but it’s now working fine!

    Question for ALK – there should be an exit button on the menu – if you use the home button, copilot is still running right? Gps = battery drain??

    • andy
      Posted June 26, 2010 at 4:34 am | Permalink

      I agree on this one, an exit button is needed! it’s a bit of a pain having to manually quit the app.

      good work on getting the update out so fast tho.

    • Paul
      Posted June 26, 2010 at 5:16 am | Permalink

      Completely agree – I was about to comment on exactly the same thing…

      Initially it said the Safety Camera POIs were corrupt and asked whether I wanted to delete them (clicked yes). So thought I could update via Settings, said everything was up to date. Thought restarting might help and this is where I found that multitasking was working too well (couldn’t restart), luckily knew how to manually close (doubt all users will). Took a few restarts to sort it out properly. Definitely don’t want the faff of to have to manually close the app each time or unnecessarily draining the battery (does it automatically stop using GPS after while?).

  21. philip
    Posted June 26, 2010 at 5:10 am | Permalink

    :-( everything but the Europe map updated – when will that be available?

  22. Steve Phelan
    Posted June 26, 2010 at 1:03 pm | Permalink

    Is there going to be an exit tab for the app. I have to turn off the iphone after using CoPilot, otherwise it runs in the backgroundand eats away at the battery.

  23. Jonny Wilkins
    Posted June 27, 2010 at 3:08 am | Permalink

    Sorry, but this is awful. Every time I launch the app it asks to download camera updates, then hangs on ‘integrating updates’. You also definitely need an ‘exit app’ button. Please fix this.

    • Jonny Wilkins
      Posted June 27, 2010 at 3:11 am | Permalink

      OK. After a few reboots it seems to have stopped, but an update should still prevent it happening for future users, and we need an exit option. Thanks.

  24. Geoff March
    Posted June 27, 2010 at 2:27 pm | Permalink

    I am a bit miffed that there is still no update and no eta for the Europe version for the Iphone 4.

    • Christian Oliff // European Webmaster
      Posted June 28, 2010 at 12:18 am | Permalink

      Hi Geoff – The Europe version was submitted to Apple for approval at the same time as the other regions, so it shouldn’t be long until it is available on the App Store. Thanks for your patience.

  25. Geoff March
    Posted June 28, 2010 at 8:16 am | Permalink

    Thank you……….

  26. K
    Posted June 28, 2010 at 10:42 am | Permalink

    Yeah I agree there needs to be an exit button. The only way to completely exit at the moment is opening the multitask bar after coming put of CoPilot, keeping your finger on the CoPilot button on the bar, clicking the minus to exit it from the bar, this also closes the App. But it’s lengthy to do this everytime.

  27. Geoff March
    Posted June 28, 2010 at 2:38 pm | Permalink

    I note that the ONLY version of CoPilot that is not Iphone 4 compatible is Copilot Europe – all of the other versions being released on the 26th.
    This may be my last iPhone!

  28. Geoff March
    Posted June 29, 2010 at 1:11 am | Permalink

    Update finally out….
    Having moved from an 8Gb 3G to a 32GB 4, I have to say that the transition is miraculous.
    It would take 10+ minutes for my 3G to obtain a satellite lock, the 4 is immediate. A route that I had saved taking us from the UK to Brittany took less than 5 seconds to calculate.

  29. navi
    Posted June 29, 2010 at 4:16 am | Permalink

    help co pilot live Australia and New Zealand
    problems on iphone 3G with TTS

    I updated to the latest version with ios4 support
    co pilot would not start, companied about a licence data mismatch
    no idea what the licence number was – emailed support- no response
    removed and re installed co pilot and TTS voice
    seemed OK. set up TTS voice . went back in to check voice setting
    - not enough memory- no tts voice available speech settings now empty
    restart iphone -same result-

    delete and reinstall co-pilot live setup tts speech again. looks fine quit app open again check speech- no TTS again not enough memory

    restart iphone start CP live check speech same result, I’ve not had this problem with previous versions with TTS any idea’s

  30. veng0
    Posted July 1, 2010 at 8:14 am | Permalink

    My point really only echoes other posts on here already, but i believe it’s an important one.

    Please please include some kind of ‘Quit’ or ‘Exit’ button with Co-Pilot. I’m using the iPhone3GS with the 4.0 software update, and although i’m enjoying the faux-multitasking for some apps – it’s preventing Co-Pilot from closing down. This eats the battery extremely fast, and also i get all the audio from CoPilot coming through when i don’t want it anymore.

    The only way i can get it to quit is to power off the phone completely, or press and hold the copilot icon in the multitask menu, and remove it from the menu – both unacceptable methods while i’m driving.

  31. richard
    Posted July 1, 2010 at 11:24 pm | Permalink

    Just downloaded last night on iphone 4. can’t turn off gps, is powering off the phone the only way?

    • David Quin // Marketing Director
      Posted July 2, 2010 at 7:05 am | Permalink

      Hi – the easiest way to turn-off CoPilot Live is using multitasking.

      When you are in CoPilot Live:
      1) Click the home button (the round button on front of iPhone) once to ‘minimise’ CoPilot
      2) Double click the home button to reveal the multitasking pane at the bottom of the screen
      3) Press and hold the CoPilot icon until it begins to shake with minus sign
      4) Tap on the minus sign. CoPilot Live will now be closed.

      It’s worth knowing that CoPilot Live does also switch-off GPS if you don’t move for 20 minutes btw.

      We are looking into ways of making it easier to shut down CoPilot in a future update.

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