CoPilot UK Blog

CoPilot Support

Sorry for the delay that some of you are experiencing in receiving a response to support issues. This is the first time we have simultaneously released CoPilot across three major platforms and it has resulted in a significant increase in support queries. If you have sent a support request by email then please be assured that you will receive a response very soon.

In the meantime, many of the common issues relating to the product are covered in our User Guide. http://copilotgps.com/userguide/

If you have a pre-sales or product-related question, feel free to tweet us @copilotlive and you can expect a response same-day.
If you have a specific tech-support problem then please email support.

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4 Comments

  1. Emmanuel Adeoye
    Posted September 2, 2009 at 1:54 pm | Permalink

    I can not activate my software.There is no map on my desk top.
    Thanks.

  2. n keller
    Posted September 3, 2009 at 7:15 am | Permalink

    I found this someplace on this site and it worked for me. I was able to activate the program after I reset the screen resolution.
    There is a conflict with Copilot and the current screen resolution setting. Please follow the steps below to change your screen resolution:
    Windows 2000/XP:
    • Right click on a blank area of your desktop and select Properties.
    • This will bring up a display properties window then click on Settings.
    • If your screen resolution is set to 1152 x 864, 1280 x 768, 1360×1024, 1440 x 900, 1400×1050 you will need to lower your resolution to allow CoPilot to open.
    Windows Vista:
    • Right click on a blank area of your desktop and select Personalize.
    • This will bring up a display properties window then click on Display Settings.
    • If your screen resolution is set to 1152 x 864, 1280 x 768, 1360×1024, 1440 x 900, 1400×1050 you will need to lower your resolution to allow CoPilot to open.

  3. Jalan
    Posted September 10, 2009 at 4:00 am | Permalink

    Your use of the term “very soon” is getting a little tiresome. This post was posted on 9/2/09. It is now 9/10/09 and I still haven’t gotten support responses to claims filed on 8/17/09 and 9/2/09.

    Your sales department said “very soon” when it comes to all the add-ins your product advertises. That looks like it will be more like 30 – 60 days.

    You guys are doing a poor job of managing customer expectations.

  4. Keith Platts
    Posted September 15, 2009 at 10:35 am | Permalink

    I am generally quite happy with CoPilot for my iPhone but having used a TomTom for a number of years I think the system could be improved with more voice prompts to give advance warning of turns. I have found that the voice prompts are too late to get into the correct lanes, particularly around towns. Is this something you are considering?
    Keith Platts

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