CoPilot GPS North America Blog

Holiday SALE for CoPilot Live apps– Up to 50% off

Still searching for the perfect Holiday gift for your friends and family? How about treating your friends and family to the gift of a CoPilot Live Premium or CoPilot Live Standard app for their smartphone or tablet?

It’s easy to buy from the comfort of your home, simply ‘Gift’ the app from your iTunes, Android Market or the CoPilot Live webstore. No overcrowded streets or harsh weather to endure this year.

And because we want to partake in the Holiday Spirit, we’re offering you 50% off all CoPilot apps!!

So if you want to gift a CoPilot Live navigation app starting at only $2.99, you’d better hurry, our Holiday sale ends soon!

CoPilot Live Team wishes you a Happy Holiday!!

Holiday Special Prices

CoPilot Live Premium USA    $9.99  -   Android Market or iTunes  
CoPilot Live Premium HD USA  $12.99  -  
iTunes 
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CoPilot Live Premium NA    $12.99 - iTunes  
CoPilot Live Premium HD NA       $14.99 -  
iTunes 
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CoPilot Live Standard USA    $2.99 -  Android Market or iTunes 
CoPilot Live Standard NA    $3.99 - 
iTunes 


 

This entry was posted in Android News & Updates, CoPilot Premium, iPad News & Updates, Special Offers and tagged , , , , , , , , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

5 Comments

  1. Posted December 21, 2011 at 3:33 pm | Permalink

    Hello

    I’ve been trying to contact someone from your company for help so I’m leaving this blog comment in the hopes I can be heard.

    My son downloaded your co pilot live app form the market place and an exorbitant charge or $84.99 was placed on my account. I need this charged reversed immediately. I am a stay at home mom who lives in Illinois, I have no need or use for an app of this type.

    As I mentioned before, I’ve tried several ways to find some support in this area, I’ve emailed, Tweeted (@hannaxor), called and now I’m leaving a comment. It has been 24 hours since my account has been charged and I’ve received no help to date. As a mom of 7 children $84.99 is no joke to our budget and I’m not looking to cause any waves a simple reversal in charges is all I’m asking for.

    I’m also the owner and operator of TheOliveParent.com, a blog that receives a fair amount of traffic. Contact me at Hannah@theoliveparent.com so can resolve this immediately and amicably.

    Thank you

  2. Adrienne Lieberman // Marketing Coordinator, North America
    Posted December 22, 2011 at 3:11 pm | Permalink

    Hi Hannah,

    The CoPilot Live team just replied to your Facebook comments, to reiterate, tech support is readily working on a resolution to your European Android market purchases. If you are interested in discussing further with a live support rep, please use the phone number found directly on our support page. http://www.copilotlive.com/us/support/supportContact.asp

    Thank you,
    -Adrienne

    • Posted December 26, 2011 at 5:57 pm | Permalink

      Adrienne,

      I’ve received the replies on Facebook. As explained on Facebook, I’ve called the numbers you say are available. I’ve been trying to speak to someone for six days now and normally, I do not have difficulty in contacting assistance when I need to.

      To speak to my credit, I am an intelligent and patient person. However my experience in obtaining assistance with Alk has been amazingly difficult, discouraging and complex.

      For example, the email system you have in place is none like I’ve ever experienced. I replied to the ONLY contact I’ve received from ALK by email and my reply was “not processed” because I didn’t reply within parameters. All of my other email contacts did not receive responses. I routinely work with companies to review their products/services on my blog and I will tell you that any legitimate company will never “reject” email replies because they are not within specific parameters. It is completely unheard of. Unless an email has a “do not reply” address, customers should be able to hit the reply button with ease, without concern that their response will be rejected.

      As to those phone numbers you say are available, yes, I have contacted those numbers. One number was an eight hundred number where I spoke to a receptionist who had no superior, no supervisor and no knowledge of the schedule of the one person she said could assist me (who was apparently unavailable). The next number I called, was full of options, numbers and redirects and but no “live person” to speak to.

      The same is true of your live twitter support, which is clearly unmanned. I’ve only received one response on twitter. That came a day or so later from @copilotlive.

      My husband called the corporate office in Florida only to be told that we needed to contact Google Apps, which we did and they graciously gave us the same email address that rejected my reply a day before.

      Tell me Adrienne, how long does it take to send an email to a customer who requires assistance? Six days? Five weeks? This has been the testimony of some.

      Please do not insult my intelligence by insisting that customer service is readily available and accessible to any who desires it, after six days, my experiences tell me otherwise.

      You say, “tech support is readily working on a resolution”. Let me ask this as un-humorously as possible…How many tech people does it take to refund a customer?

  3. Posted December 27, 2011 at 9:45 pm | Permalink

    Day 7…still no contact from any ALK rep.

    I’m tired of being stonewalled & patronized. I insist on speaking to a specific rep with a specific number or email address.

    No one should have to deal with intentional stonewalling such as this:

    Your reply did not process correctly. Please REPLY to this message and
    enter the text between the specified lines. Your message has been
    attached. [===> Please enter your reply below this line Please
    enter your reply above this line <===] ==============================
    =================================

    I have copied the EXACT response I received from ALK Tech. I'm bringing (and will continue to) my complaints to social media because it is the only interaction I've received from ALK.

  4. Adrienne Lieberman // Marketing Coordinator, North America
    Posted December 28, 2011 at 4:52 pm | Permalink

    Hi Hannah,

    I have been notified that the Europe Market has refunded you from your previous purchase.

    Thanks,
    Adrienne

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